Nancy Nourse

Employee Communication Consultant

Seattle, WA, US

Nancy is a benefits communication consultant in the Seattle office of Milliman. She joined the firm in 1995 and brings more than 10 years of experience in the benefits and communications field to her clients.

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Experience

Nancy has helped clients communicate health and welfare benefits, retirement benefits, and total compensation using a variety of paper and electronic media. Her clients include hospitals, Taft-Hartley trusts, and non-profit corporations in a variety of industries.

Nancy started on the "front lines" of employee communications as a human resources assistant, doing employee orientations, explaining benefits, answering questions, and preparing materials to help employees understand their benefits and company policies. From there, she moved behind the scenes, working with employers to create the materials to get their messages to employees.

Nancy's recent projects include:

Developing a comprehensive strategy and detailed work plan to communicate a DB/DC choice for approximately 8,000 employees (which involved 27 distinct stakeholders, 54 communication activities, four committees, three days of train-the-trainer meetings, 110 employee meetings and union presence)
Creating the strategy and preparing data and design to effectively communicate employees’ total compensation
Creating annual health and insurance enrollment materials: enrollment guides, posters, newsletters, forms, Web site content, personalized letters, and statements
Spearheading personalized communications projects using variable text and data
Drafting summary plan descriptions for health and welfare and retirement plans
Conducting a benefit change communication campaign in the midst of a union organizing campaign.

Nancy recently won two national awards for her retirement communication work with Seattle's Swedish Medical Center, Choose Your Path to Retirement:

2007 Silver Quill Award from the Pacific Plains Region of the International Association for Business Communicators
2006-2007 Print Media Award of Distinction

Professional Designations

Certified Employee Benefit Specialist (CEBS)

Education

BA, Business Administration, Otterbein College
Certificate, Human Resources Management, University of Washington Extension

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Publications

Read their latest work

Article

Open enrollment communication: Cut through the clutter

18 March 2025 - by Jennifer Bolton, Nancy Nourse

Five strategies for companies to capture employee attention during open enrollment season.

Article

Navigating the 401(k) labyrinth

09 January 2007 - by Nancy Nourse

In order to help defined contribution plan participants achieve their retirement investment goals, the Pension Protection Act encourages employers to automatically enroll their employees in the company's DC plan, provide default investment options and make investment advice available to plan

Experience

Nancy's recent projects include:

Developing a comprehensive strategy and detailed work plan to communicate a DB/DC choice for approximately 8,000 employees (which involved 27 distinct stakeholders, 54 communication activities, four committees, three days of train-the-trainer meetings, 110 employee meetings and union presence)
Creating the strategy and preparing data and design to effectively communicate employees’ total compensation
Creating annual health and insurance enrollment materials: enrollment guides, posters, newsletters, forms, Web site content, personalized letters, and statements
Spearheading personalized communications projects using variable text and data
Drafting summary plan descriptions for health and welfare and retirement plans
Conducting a benefit change communication campaign in the midst of a union organizing campaign.

Nancy recently won two national awards for her retirement communication work with Seattle's Swedish Medical Center, Choose Your Path to Retirement:

2007 Silver Quill Award from the Pacific Plains Region of the International Association for Business Communicators
2006-2007 Print Media Award of Distinction

Nancy Nourse

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Experience

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Read their latest work

Open enrollment communication: Cut through the clutter

Navigating the 401(k) labyrinth

CHOOSE A LOCATION AND LANGUAGE

Nancy Nourse

Experience

CHOOSE A LOCATION AND LANGUAGE