Business advisory
Strategy only matters if it delivers. We collaborate with insurers and asset managers to turn intent into outcomes, bringing together change, operations, technology, data and AI with ownership that drives real results.
Turning business strategy into measurable outcomes
We help insurers and asset managers deliver on their ambitions—improving business performance through target operating model design and business transformation. From product launches to M&A transactions, post-merger integration to operational improvement, we combine deep industry expertise, advanced analytics and innovative tools and techniques to deliver lasting impact at pace. We take a digital first approach—combining AI and automation tools for efficient delivery.
Benefits of working with Milliman
Our engagements are designed to embed capability within your organisation—strengthening teams, ways of working and outcomes to help reduce the need for on-going external support.
Insurance and asset management expertise with a fresh perspective
We combine the long-standing established industry expertise with a modern, pragmatic, approach. In a complex environment shaped by regulation, market volatility, technology innovation, and cost pressure, changes are inevitable. Our team will integrate quickly with your team to provide you with an additional layer of capability and experience that allows us to adapt quickly and deliver practical, informed recommendations tailored for you.
We build capability, not consultant dependency
We aim to leave your team stronger than we found it. We improve processes, implement practical solutions and equip your teams with the tools, frameworks and knowledge to sustain progress long after the engagement ends.
Our goal is for you to confidently own the improvement—and keep building on it without us.
Tailored solutions for your business
We don't parachute in with prescribed solutions. We believe every business and every challenge is different. We bring market experience, toolkits, methodologies and example deliverables to accelerate delivery, and we work with your internal experts to tailor them to address your unique challenges.
Outcome-driven, time-bound engagement
We agree on clear objectives, defined milestones and transparent timelines up front. We avoid open-ended consulting cycles and focus on tangible results, delivered at pace and within your scope, so results land quickly.
Business advisory services
Transactions and ventures
We connect transaction strategy, operational execution and independent assurance to protect deal value and de-risk delivery across the full transaction lifecycle.
Pre-deal operational due diligence
Assess people, processes and technology to identify integration or separation complexity before a transaction is signed.
Deal project management
Coordinate expert advisors, workstreams, and governance to keep decisions, timelines, and dependencies on track.
Post-deal operating model design and synergy delivery
Design and implement target operating models, support M&A Day One readiness, and deliver integration, synergy realisation and benefits realisation.
Post-deal integration QA
Provide independent assurance of integration programmes, giving boards and executives confidence in delivery.
Business advisory services
Operating model and transformation
We design and deliver scalable operating models, turning strategy into structural change across people, process, technology and location.
Design and implement target operating models
Starting from current-state assessment through to implementation and embedding change.
Operational efficiency and cost reduction
Review and optimise people, processes and technology to improve operational efficiency, deliver sustainable structural improvements and achieve cost savings.
Outsourcing versus insourcing strategy
Develop provider selection, transition planning and performance management strategies to optimise value-for-money sourcing decisions.
Location strategy and shared services
Assess onshore, offshore and nearshore options to optimise operating models while balancing cost, capability, risk and resilience.
Business advisory services
Change programmes
We help organisations organise and deliver change with confidence, turning strategic intent into successful outcomes through disciplined execution, strong governance and independent challenge.
Portfolio prioritisation and rationalisation
Focus investment on the highest-value initiatives, with clear change organisation structures that support governance and accountability.
Delivery and lifecycle optimisation
Streamline governance, ways of working and stage gates to improve pace, quality and benefits across the portfolio.
Programme setup and delivery
Establish the right governance, structure, methodology and resources from day one, with end-to-end leadership for complex transformation programmes.
Programme QA and rescue
Provide independent assurance across the programme lifestyle, with hands-on recovery intervention to get underperforming initiates back on track.
Business advisory services
Data, AI and technology
We help organisations unlock business value from data, technology and AI while maintaining trust, governance and control.
Data and AI strategy
Develop enterprise-wide data and AI strategies with prioritised investment aligned to business objectives, ownership and decision rights.
Data, AI and technology operating models
Align people, process, governance and technology across data, AI and technology functions to enable delivery at scale.
AI governance and adoption frameworks
Establish responsible AI governance and deployment frameworks that enable safe, scalable and effective use of AI.
Engagement and training
Deliver communication, coaching and enablement to drive adoption of new data, AI and technology capabilities across the business.
Business advisory services
Risk, regulation and resilience
We help clients embed risk, regulation and resilience into strategy and operations turning regulatory and control requirements into sustainable business change.
Risk embedded into strategy
Provide practical support to embed risk into strategic and commercial decision-making, moving beyond standalone controls.
Enterprise resilience capabilities
Build operational resilience, third-party oversight, scenario testing, crisis management and recovery planning.
Regulatory transformation
Translate Consumer Duty, prudential and other regulatory requirements into sustainable operating model, process and governance change.
Business advisory services
Finance and actuarial transformation
We combine practical transformation capability with deep insurance and financial services expertise to modernise the finance and actuarial function improving efficiency, control and decision support.
Finance and actuarial operating model redesign
Redesign teams, processes, governance and controls to improve scalability and efficiency across the function.
Transformation delivery
Mobilise and deliver actuarial, finance and reporting change from target-state design through to implementation and business readiness.
Performance improvement and cost efficiency
Simplify activities reduce cost and improve management information across finance and actuarial processes.
Meet our experts
Callum Mayor
David Laird
We’re here to help
Ask the tough questions. We’re ready for them.