This second webinar of Milliman's five-part webinar series continues the discussion of the 10 critical success factors (CSF) for successful ICD-10 implementation. Organizations that consider and integrate all 10 CSFs into their planning and preparation process will likely have a more effective implementation and may even be able to reduce ICD-10 project costs. Presented by Donna McDonald and Andrew Naugle on December 8, 2009, this podcast covers CSFs #4 and #5: Training & Education, and Effective Communications; and discusses key tactics for developing successful plans and budgets.

Also available: session 1, session 3, session 4, session 5.