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Carol has extensive experience operating and overseeing Medicaid programs in multiple states. She served as Medicaid Commissioner/Director in Alabama, North Carolina, and Kentucky. She also lead the Office of Innovation at the Department of Health and Hospitals in Louisiana.
In that capacity, she has served as President of the National Association of State Medicaid Directors and was on the board of directors for the National Medicaid Directors in 2019.
Carol has worked with states throughout the country on Medicaid financing, organizational issues, and managed care. She has published several white papers on emergency options available to states and providers during the COVID-19 emergency.