PBM Best Practices Series: Mitigating disruption and reducing plan costs: Keys to a successful PBM implementation

Pharmacy benefit programs remain among the most rapidly changing and highly scrutinized segments within the healthcare industry. This paper looks at the pharmacy benefit manager (PBM) implementation process and identifies key items to consider for a successful PBM implementation, including pre- and post-implementation activities. Plan sponsors need to stay on top of many complex details to maximize the financial benefits and mitigate member disruption.